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LEGAL & PRIVACY
Novelle Fashion LLC (hereinafter referred to as “we,” “the Company,” or “Novelle Fashion”) places great importance on the protection of our customers’ personal information and privacy. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit our website, browse our T-shirt products, place orders, make payments, or contact us.
- Personal Information We Collect
When you visit or use our website, we may collect the following categories of information, depending on our operational needs:
1.1 Identity and Contact Information
Full name
Email address
Contact phone number
Billing address
Shipping address
1.2 Order and Transaction Information
Details of T-shirt products purchased
Order number
Order amount
Order date and transaction records
Order processing and shipping status
Records of refunds and after-sales service
1.3 Payment-Related Information
When you make an online payment, the relevant payment information is processed by third-party payment service providers.
We may receive necessary information related to the transaction, such as payment status, transaction identifiers, and payment outcomes.
We do not proactively store or directly process full bank card numbers or card security codes (CVV/CVC). The collection and processing of specific payment information are governed by the privacy policies and security standards of the respective payment service providers.
1.4 Technical and Device Information
When you visit our website, we may automatically collect:
IP ​​address
Browser type and version
Device type and operating system
Date and time of access
Pages visited and records of interactions with the website
Information generated by cookies and similar technologies
- How We Use Personal Information
Novelle Fashion LLC collects personal information primarily for the following purposes:
Processing, confirming, and managing customer orders.
Verifying payments and processing transactions.
Arranging the packaging and shipping of products, as well as order tracking.
Sending order confirmations, payment notifications, and shipping updates to customers.
Responding to customer inquiries regarding T-shirt products, sizing, orders, and after-sales services.
Handling refunds, returns, and other after-sales requests.
Improving website functionality, product information, and the overall shopping experience.
Identifying potential fraud, unauthorized transactions, and other security risks.
Complying with applicable legal, tax, and accounting obligations. We send product updates and marketing communications only when we have obtained the necessary authorization or are permitted to do so by law.
We will not use personal information for purposes inconsistent with this Privacy Policy unless we have an appropriate legal basis or the necessary authorization to do so.
- Sharing and Disclosure of Personal Information
To conduct our e-commerce business effectively, we may share certain personal information with the following third parties, to the extent necessary:
3.1 Payment Service Providers
We use Stripe as a third-party payment processor to facilitate customer payments, verify transactions, and manage payment-related security matters.
Stripe acts solely as a payment service provider and is not a business partner or joint venture entity of Novelle Fashion LLC.
Customers are not required to register for or log into a Stripe account to complete a purchase using available payment methods.
Stripe may collect, use, and process payment information in accordance with its own Privacy Policy and applicable laws.
Stripe Privacy Policy:
3.2 Shipping and Logistics Providers
To fulfill and deliver orders, we may provide the necessary recipient details—such as name, contact phone number, shipping address, and order delivery information—to relevant logistics service providers.
This information is used exclusively for order fulfillment, shipping arrangements, and providing updates on delivery status.
3.3 Website and Technical Service Providers
We may share necessary information with service providers responsible for website hosting, maintenance, data analysis, cybersecurity, and technical support to ensure the proper functioning of our website and to enhance the user experience.
3.4 Legal and Regulatory Authorities
We may disclose personal information when required by law, in connection with judicial proceedings, to comply with government regulatory requirements, or when necessary to protect the legal rights and interests of the company, our customers, or the public.
We do not sell our customers’ personal information for monetary gain.
- Cookies and Similar Tracking Technologies
Our website may use cookies, pixel tags, and similar technologies to improve website performance and the user browsing experience.
These technologies may be used to:
Remember a user’s basic browsing preferences.
Maintain shopping cart functionality and website sessions.
Analyze website traffic and page usage.
Identify operational issues or security risks on the website.
Provide personalized marketing, subject to appropriate authorization.
4.1 Types of Cookies
Necessary Cookies: Support basic website functions, such as shopping carts, checkout, and secure access.
Functional Cookies: Remember user choices and browsing preferences.
Analytics Cookies: Help us understand how the website is accessed and used.
Marketing Cookies: Used for analyzing advertising effectiveness and related marketing activities, subject to obtaining consent as required by applicable law.
4.2 Managing Cookies
When you first visit the website, we may provide options via a cookie prompt window.
For non-necessary cookies that require prior consent under the law, we will enable them only after obtaining your valid consent.
You may manage, restrict, or delete cookies through the website’s cookie settings or your browser settings.
Cookies set by Stripe or other third-party services during the payment process are handled in accordance with the respective third party’s privacy policy and applicable rules.
- Privacy Rights for U.S. Consumers
Depending on the privacy laws applicable in your state of residence, you may have the following rights:
5.1 Right to Know
You may request information regarding the categories of personal information we collect, use, disclose, or share, as well as the purposes for such processing.
5.2 Right of Access
You may request access to the personal information we hold about you.
5.3 Right to Correct
If your personal information is inaccurate or incomplete, you may request that we correct it.
5.4 Right to Delete
To the extent permitted by applicable law, you may request the deletion of the personal information we have collected, subject to legal retention requirements or other applicable exceptions.
5.5 Right to a Copy and Data Portability
Where provided for by applicable law, you may request a copy of your personal information in a portable format.
5.6 Right to Opt-Out
You may exercise your right to opt out of the sale of personal information, targeted advertising, or the sharing of certain personal information, as provided for under applicable law.
5.7 Right to Non-Discrimination
We will not subject you to unreasonable discriminatory treatment simply because you have exercised your privacy rights as permitted by law.
To exercise any of the above rights, please submit a request to us using the contact information provided in this policy. We may need to verify your identity to prevent unauthorized access to or deletion of your information.
We will process and respond to requests in accordance with the timeframes stipulated by applicable law.
- Retention Period for Personal Information
We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this Privacy Policy.
The specific retention period depends on:
Requirements for order processing and after-sales service.
Obligations related to tax, accounting, and financial record-keeping.
Needs for dispute resolution and legal compliance.
Requirements for cybersecurity and fraud prevention.
When personal information is no longer reasonably necessary to retain, we will take steps to delete, anonymize, or otherwise appropriately handle such information in accordance with applicable law.
- Security of Personal Information
Novelle Fashion LLC prioritizes the security of customer information and implements reasonable technical, administrative, and organizational measures to reduce the risk of unauthorized access, use, disclosure, alteration, or loss of personal information.
We protect transaction-related information through appropriate website security measures and the secure processing mechanisms provided by our third-party payment service providers.
While we strive to maintain information security, no method of data transmission over the Internet or electronic storage is entirely secure; therefore, we cannot guarantee that any transmission or storage of information is completely free from risk.
- Protection of Children’s Privacy
Our website and products are primarily intended for adults and consumers with the legal capacity to make purchases.
We do not knowingly collect personal information from children under the age of 13.
If we discover that we have collected personal information from a child under the age of 13 without appropriate authorization, we will take reasonable steps to delete such information, as required by applicable law.
If you believe that a child has submitted personal information to us, please contact us through our official customer service channels.
- Links to Third-Party Websites
Our website may contain links to third-party websites or services.
When you visit these third-party websites, the handling of your personal information will be governed by the privacy policies and terms of service of those respective websites.
Novelle Fashion LLC does not control the privacy practices of third-party websites. We recommend that you review the privacy policies of any third party before submitting your personal information.
- U.S. State Privacy Regulations
Different U.S. states may have varying regulations regarding the protection of personal information, as well as rights concerning data access, deletion, correction, and the ability to opt out.
In compliance with applicable state privacy laws, we provide privacy rights and mechanisms for handling requests based on the consumer’s state of residence and the requirements of relevant laws.
If the laws of your state grant you additional privacy rights, you may exercise those rights by submitting a request through our official contact channels.
11. Updates to the Privacy Policy
We may modify this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technological advancements, or updates to applicable laws and regulations.
The updated policy will be posted on this website, and the effective date will be revised accordingly.
We encourage you to review this page periodically to stay informed about our current practices regarding the handling of personal information.
- Contact Us
If you have any questions regarding this Privacy Policy, the collection, use, or storage of your personal information, or your privacy rights—or if you wish to submit a request to access, correct, or delete your personal information—please contact us via the following method:
Email: [email protected]
We will carefully review your request and process it in accordance with applicable U.S. privacy laws and relevant regulations.
Thank you for trusting Novelle Fashion LLC. We remain committed to protecting your personal information and providing you with a safe, transparent, and reliable shopping experience.
