Novelle Fashion LLC values ​​the shopping experience of every customer and is committed to providing a clear and reasonable return and refund process.

This policy applies to T-shirts and related apparel products purchased through the official Novelle Fashion LLC website. Please read the following information carefully before submitting a return request.

1. Return Window

Customers have 30 calendar days from the date of actual receipt of the items to submit a return request.

If you are not satisfied with your T-shirt purchase, you may contact us to request a return within 30 calendar days of receiving the items.

Return requests submitted after this period may not be accepted, unless the item has a quality defect or as otherwise required by applicable law.

2. Return Eligibility

To ensure a smooth return process, please verify the following before initiating a return:

The item must have been purchased through the official Novelle Fashion LLC website.

You must provide a valid order number or proof of purchase.

The item should be in its original condition, including its original packaging and any accompanying accessories.

The item must not show signs of damage resulting from improper use, washing, or intentional/accidental damage caused by the customer.

2.1 Returns for Opened Items

Items may still be returned within the 30-calendar-day return window, even if they have been opened.

Opening the packaging does not automatically disqualify an item from being returned.

2.2 Returns for Tried-On Items

Customers may try on T-shirts to a reasonable extent to verify the size, style, and fit.

If an item has only been tried on reasonably—and shows no visible stains, odors, signs of washing, or damage—it remains eligible for return under this policy.

For return requests involving quality defects, incorrect items, or products that significantly differ from the order description, we will address the situation on a case-by-case basis in accordance with applicable law.

3. How to Request a Return

If you wish to return an item, please follow the steps below:

Step 1: Contact Us

Submit your return request via the customer service email address or the contact form provided on our official website.

Step 2: Provide Order Information

Please include the following details in your request:

Customer Name

Order Number

Name of the Purchased Item(s)

Reason for Return

Photographs of the item(s) (if the return is due to damage, quality issues, or an incorrect item)

Step 3: Await Return Confirmation

Our customer service team will review your request upon receipt and provide you with return instructions.

Step 4: Obtain the Return Address

The return address is not explicitly listed in this policy. Please contact our customer service team; once your return request has been approved, you will be provided with the appropriate return address and shipping instructions.

Step 5: Ship the Item(s) Back

Please return the item(s) in accordance with the instructions provided by our customer service team, and be sure to retain your shipping receipt and tracking information.

4. Return Shipping Costs

Return shipping costs are determined based on the reason for the return:

Returns for Personal Reasons:

If a return is requested due to reasons such as incorrect size selection, personal preference, a change of mind, or other factors unrelated to product quality, the customer is generally responsible for the return shipping costs, unless otherwise provided by applicable law.

Product Quality Issues or Order Errors:

If an item has a quality defect, does not match the order, was damaged during transit, or in any other case where we are held responsible, we will cover reasonable return shipping costs in accordance with applicable law and provide an appropriate resolution.

5. Refund Policy

Once the returned item(s) arrive at the designated return address and have undergone the necessary inspection, we will process your refund based on the specifics of your return request.

Refunds will generally be issued via the customer’s original payment method.

The refund amount will be determined based on the details of the order and applicable law.

For orders eligible for a full refund, we will return the purchase price of the item(s) along with any other charges required to be refunded by law.

We will not deduct any amount from your refund without a valid legal basis.

6. Refund Processing Time

Once the returned item(s) have been approved, we will typically initiate the refund process within 5 to 10 business days. Once a refund is initiated, the actual time it takes for the funds to reach your account may vary depending on the processing procedures of your card-issuing bank, payment service provider, or other financial institutions.

You may check the status of your refund through the original payment account used for the purchase.

If you have not received your refund after a reasonable amount of time, please contact us so we can investigate.

7. Product Quality Issues and Shipping Damage

Please contact us as soon as possible if the T-shirt you received falls into any of the following categories:

The product has an obvious quality defect.

The product is damaged in an unusual or unexpected way.

The style, color, or size received does not match your order.

The product was damaged during transit.

The product otherwise clearly fails to match the description provided in your order.

Please provide your order number and relevant photographs so that we may verify the issue.

Depending on the specific circumstances and applicable law, we may offer the following solutions:

A free replacement of the item.

A return of the item and a full refund.

Other reasonable post-purchase resolutions.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible—ideally before the order has entered the fulfillment or shipping process.

If the order has not yet been shipped and meets the criteria for cancellation, we will assist you in canceling it and processing a refund to your original payment method.

If the order has already been shipped, you may request a return in accordance with this policy and applicable law.

Nothing in these terms is intended to limit any cancellation rights you may have under the law.

9. Handling of Unreceived Refunds for Returned Items

If you have returned an item but have not received a refund within a reasonable timeframe, please follow these steps:

Verify via the return shipment tracking information that the item has been delivered.

Check the transaction history of your original payment account.

Contact our customer service team to inquire about the status of your return review and refund.

If necessary, please provide your return tracking number and order number.

We will assist in investigating the situation and provide a resolution as quickly as possible.

10. Statutory Consumer Rights

This Return and Refund Policy does not limit or exclude any non-waivable rights granted to consumers under applicable U.S. federal or state laws.

If applicable law mandates different requirements regarding returns, refunds, warranties, or consumer protection, we will comply with those legal requirements. 11. Contact Us

If you have any questions regarding returns, refunds, product exchanges, or after-sales service, please contact us via the following channels:

Company: Novelle Fashion LLC
Address: 3409 ARNOLD AVE
KETCHIKAN, AK 99901
Email: [email protected]

Return Address: Please contact our customer service team to obtain the specific return address once your return request has been confirmed.

We typically respond to customer inquiries within 24 business hours.

Thank you for choosing Novelle Fashion LLC. We remain committed to providing you with a clear, convenient, and reliable shopping and after-sales experience.